Frequenty Asked Questions
MEDAAPTOUR, We are a Global Health Partner Service Provider depend on whether the services are for corporate employee or noncorporate benefits, medical tourism (patients). Generally, we providers focus on bridging END-TO-END international healthcare gaps, ensuring regulatory compliance, and managing cross-border logistics.
General & Service Capabilities
What services does the Global Health Partner offer?
Services typically include international medical travel coordination, second medical opinions, telemedicine, employee health benefits, and sourcing of medical equipment.
Which countries do you operate in?
Most partners cover major regions including Asia, the Middle East, Africa, Europe, and the US, with local offices for on-the-ground support.
Are your doctors and partner hospitals accredited?
Yes, partner providers are generally vetted and accredited by international bodies (e.g., JCI, ISO) to ensure high-quality care.
How does the Second Medical Opinion service work?
Patients or providers submit medical records, which are reviewed by a specialized international team to confirm diagnoses or provide alternative treatment plans.
Coverage & Medical Travel For Patients
Are pre-existing diseases covered by global health plans?
Generally, yes, but they may be subject to waiting periods or specific underwriting terms, depending on the plan.
Does the policy cover cashless treatment in foreign countries?
Yes, global insurance partners provide cashless facilities at their network hospitals.
Can I travel with a family member or companion?
Yes, services usually include assistance with visa, travel, and accommodation arrangements for companions.
What happens if complications arise after I return home?
The provider coordinates follow-up consultations, second opinions, or emergency support.
Medical Supplies & Billing
What is the turnaround time on billing claims?
Top partners offer rapid, specialized billing services, often with guaranteed follow-up on claims beyond 45 days.
Are you HIPAA compliant?
Yes, reputable partners are HIPAA compliant, often utilizing secure VPN tunnels with 128-bit encryption for data protection.
What is the cost of joining a global purchasing platform?
Many platforms are free to use for buyers, with fees earned from manufacturers.
Do you handle the customs process?
Yes, they provide end-to-end logistics, including documentation and customs clearance for international shipments.
Digital Health & Telemedicine
Do you offer virtual consultations?
Yes, services often include 24/7 tele-ICU, tele-radiology, and virtual consultations.
How are medical records secured?
Data is stored in compliance with international patient privacy regulations, using secure, encrypted platforms.
Partnerships & Accountability
What are the benefits of partnering with a global health provider?
Benefits include access to a vetted network of providers, reduced overhead for internal teams, expert medical management, and increased revenue/cost optimization.
Do you provide on-site support?
Yes, many provide in-country concierge services, including language assistance and local logistics.